SERVICE AND CLOUD PLATFORM USAGE AGREEMENT
PARTIES
This agreement is entered into between UR Work Yazılım ve Ticaret Ltd. Şti., address: Esentepe Mah. Keskin Kalem Sok. Arya Plaza No:17/2, Şişli, Istanbul 34394 ("Service Provider") and the natural or legal person using the Platform ("User" or "Customer").
1. SUBJECT OF THE SERVICE
The Service Provider offers the User shift management, employee management, leave tracking and related modules through web and mobile applications on a SaaS model. This Agreement regulates the conditions for providing all SaaS services related to web and mobile-based shift management, employee management, leave module and all related services developed by the Service Provider to the User. The Service operates on a subscription model, cloud-based, through the Service Provider's infrastructure. The Service provides the user with access rights, not a license.
Definitions
- •Platform: All web, mobile and API-based services provided by UR Work.
- •User Account: Login profiles that can access the Platform.
- •Content: All data, documents, and records uploaded by the User.
- •Confidential Information: All confidential information exchanged between the parties.
- •Support Service: System installation, training, and troubleshooting operations.
2. OBLIGATIONS OF THE PARTIES
Service Provider
- •Ensure Platform accessibility
- •Keep technical infrastructure up to date
- •Ensure the security of personal data
- •Provide support and maintenance services
Service Delivery
The definition, functions and limitations of the Service are the technical specifications announced on www.ur-work.com. The Service Provider commits to providing the Platform within commercially reasonable continuity and performance targets. Due to the nature of the Platform, temporary access interruptions or performance degradations may occur due to maintenance, updates, infrastructure work, third-party service interruptions or force majeure. Such interruptions do not constitute defect, fault or breach of contract under this Agreement. If maintenance work is planned, the User will be notified at least 24 hours in advance.
User
- •Use the Platform in accordance with applicable legislation and pay the specified fees
- •Keep account information confidential
- •Ensure that employee data is accurate and up to date
- •Not share account access information with third parties
- •Not use the Platform for illegal transactions, harmful activities or anti-competitive purposes
- •Be responsible for the accuracy, currency and legality of data uploaded to the system
3. PRICING AND PAYMENT TERMS
The User uses the Platform in exchange for an annual basic service fee and additional module/subscription fees. The Service is provided in the form of service packages. The annual service fee is paid in advance for the basic package determined when the contract is established and only includes services within this package.
Service Packages
- •Package 1: 1-50 people
- •Package 2: 51-150 people
- •Package 3: 151-250 people
- •Package 4: 251 and above
Payment Default and Service Interruption
In case of payment delays, the Service Provider has the right to suspend Platform access without sending a warning to the User.
- •5 days delay: Access is suspended
- •10 days delay: The contract is automatically terminated
4. DATA PROCESSING
Processing of personal data is subject to KVKK (Turkish Data Protection Law) and Privacy Notice provisions. The User is responsible for data entries.
5. REFERENCE DISPLAY AND PROMOTIONAL USE
The User agrees that the Service Provider may use the User's trade name and logo as a reference in reference lists, website, promotional presentations and marketing materials to demonstrate that services are provided under this Agreement. Upon written request from the User, if there is a valid reason, the reference use will be discontinued prospectively.
6. CONFIDENTIALITY AND SECURITY
- •The parties shall not share each other's confidential information with third parties
- •The Service Provider shall not share the database and private information with third parties
- •The User shall ensure password security and be responsible for unauthorized access
7. LICENSE AND INTELLECTUAL PROPERTY
All intellectual property rights of the Platform and software belong to the Service Provider. The User shall use the software only within the scope of the contract. Reverse engineering, copying, reproduction and distribution are prohibited.
8. LIMITATION OF LIABILITY
The Service Provider shall not be held liable in any way for indirect damages, loss of profit, loss of business, data loss, loss of reputation or claims of third parties despite reasonable security measures. The total liability of the Service Provider under this Agreement is in any case limited to the service fee actually collected in the last one month.
9. SUPPORT AND MAINTENANCE SERVICES
Support line, email responses and updates will be provided within the subscription. Support is limited to the current version of the software and does not exceed 12 months. Urgent and critical issues are resolved with priority. Support Services do not include new feature development, module additions, integration work, custom reporting and developments to be made according to User requests.
10. PASSWORDS AND SECURITY
Each user is given a unique password. The User is responsible for maintaining the confidentiality of their password. The Service Provider is not responsible for damages arising from failure to maintain password confidentiality. The Service Provider provides commercially reasonable security measures but cannot guarantee unauthorized access over the internet.
11. TERM AND TERMINATION OF THE AGREEMENT
The Agreement is valid for 1 year from the date it comes into effect. The contract may be terminated if either party breaches the contract terms.
Right of Withdrawal and Refund
For individual users, there is a right of withdrawal within 14 days from the date of signing the contract. Withdrawal notification must be submitted in writing or by email. Paid fees are refunded within 14 days after deducting tax obligations. The right of withdrawal is not valid for legal entities.
12. GOVERNING LAW AND JURISDICTION
This agreement is subject to the laws of Turkey. Istanbul Courts and Enforcement Offices are authorized for disputes between the parties.
13. OTHER PROVISIONS
The parties agree to act in good faith and comply with ethical rules. Delays arising from force majeure may suspend the contract or give the right to terminate. The Agreement supersedes all annexes and previous oral or written agreements between the parties.
Last Updated: December 31, 2024